Support
When technology matters, support needs to be close by.
Equipment and systems only help if they keep working. UNIMED is operated by Namibians, for Namibians, with local, factory-certified biomedical engineers who support installation, commissioning, training and lifecycle maintenance—aligned to the requirements of each supplier and solution.
We stay with you after go-live, so technology, data and people keep working together.
How we can help
Support activities are confirmed for each engagement and service agreement. Depending on your installation, that may include:
- Installation, configuration and commissioning
- User training and operational handover
- Workflow and data-connectivity planning (where in scope)
- Maintenance and technical support
- Lifecycle assistance
- Coordination with supplier technical resources where required
Need support now?
+264 81 143 6146 — technical and equipment support only
Call the UNIMED 24-hour Support Call Centre for technical or equipment support.
This line is for technical and equipment support. It is not a medical emergency number and is not for general sales enquiries.
For non-urgent maintenance and service requests, use the contact form and select the technical support category.
General enquiries: +264 83 336 6360
Email: info@unimed.com.na
Part of how we work
Support sits inside UNIMED’s wider approach—from the first conversation through implementation and ongoing assistance. Explore our solution areas for context, then talk to us about what applies to your site.
Visit or contact us
2 Turn Park, 44 Brahman Street, Northern Industrial Area, Windhoek, Namibia
+264 83 336 6360
info@unimed.com.na
24-hour technical support: +264 81 143 6146 (technical and equipment support only)
Important information
Coverage and response commitments are confirmed for each service agreement. Technical support is not emergency medical care.